Frequently Asked Questions
If you have a question about staying at The Royal Harbour Hotel please read over the FAQ’s below as it may have been asked by other guests:
Q: What is the earliest I can Check-in?
A: Standard check-in time is 4pm
Q: Can I arrive late?
A: Yes, please give us a call if you’re wanting to arrive after 10pm so we can still expect you
Q: Do you have parking?
A: Yes, we have a small off –road car park to the rear (unsecured, with a £12.50 daily charge). Car parking is available on the street. Charges apply Monday-Saturday 9am-6pm
Q: Are your rooms non-smoking?
A: Yes, all rooms are non-smoking..although you may smoke on your balcony attached to the first floor rooms
Q: Do you have a restaurant?
A: Yes, Part of the fabulous Royal Harbour Hotel, the 40 cover Empire Room restaurant serves classic British dishes in a club like setting. Open Weds to Sat 12.30pm to 2.30pm and then from 6.30pm to 9.30pm. Open Sunday 12.30pm to 2.30pm. Closed Sunday evenings (apart from Bank Holiday Sundays). Some variations may apply during holiday periods or when the restaurant is booked privately. Available to residents and non residents alike. Booking is always advised.
Q: Do you have wireless internet in guest rooms?
A: Yes. WiFi is available throughout the hotel and is complimentary.
Q: Do you have any outside space
A: Yes, we have a walled herb garden to the rear which is available all year round.
Q: How close are you to the shops?
A: We are 5 minute walk to the town centre and a 10 minute drive to ‘Westwood Cross’ which has a majority of national retail names including a casino and cinema complex
Q: What is your Cancellation Policy?
A: In the event that you should need to cancel a reservation, we shall require written notice of 24 hours prior to the day of arrival. Cancellations made within 24 hours of arrival will incur charges equivalent to one night’s accommodation. This policy also applies to guests already staying in-house who are asked to give 24 hours notice of early departure in order to avoid charges. Any booking/s totalling more than 3 nights (either as a single reservation or a group reservation) must pay a non-refundable 25% deposit. All bookings with advance purchase rates or any special packages will be charged in full when the booking is made. No alterations or changes can be accepted. Other bespoke group or family bookings will have special conditions and cancellation charges attached which will be made clear at the time of your confirmation.
Q: How do I guarantee my booking?
A: Credit/Debit card details are required to secure room bookings.
Q: Do you have a gym?
A: No, although we are within walking distance of a local facility and have negotiated special prices for our guests at a nearby gym, Bay Point Club, in Sandwich. This health club is a 10 minutes drive away. Ask reception for more details.