Behaviour

Behaviour of guests and their visitors should not be excessive or rowdy, and must not cause embarrassment to fellow guests. We reserve the right to recover any compensation payment as a result of your actions, or a member of your party or visiting friends. This includes damage to hotel buildings, fixtures and fittings. There will be a minimum charge of £25 for any such damage but could increase with the nature of the damage. 

CCTV Privacy Notice

 1. Introduction

We operate Closed Circuit Television (CCTV) at our premises located at 10,11 and 14 Nelson Crescent.. This notice explains how and why we collect, use, and protect CCTV footage in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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 2. Purpose of CCTV Monitoring

We operate CCTV for the following purposes:

• Ensuring the safety and security of guests, staff, and visitors

• Preventing and detecting crime, vandalism, or misconduct

• Assisting law enforcement agencies in criminal investigations

• Managing health and safety incidents

3. Lawful Basis for Processing

Our use of CCTV is based on the legitimate interests of maintaining security and safety within our premises.

4. Locations of CCTV Cameras

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CCTV cameras are located in public areas, including entrances, reception, corridors, car park, and communal areas. No cameras are installed in private areas such as guest rooms, toilets, or changing areas.

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5. How We Use and Store CCTV Footage

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• Footage is recorded and stored securely for a period of 60 days, after which it is automatically deleted unless required for an investigation.

• Access to CCTV recordings is restricted to authorized personnel only.

• We do not use CCTV footage for automated decision-making or profiling.

6. Sharing of CCTV Footage

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We may share footage with:

• Law enforcement agencies upon lawful request

• Insurance providers in the event of an incident

• Legal representatives in the case of legal proceedings

We do not share CCTV footage with third parties for marketing or commercial purposes.

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Telephone Call Recording Privacy Notice

1. Introduction

The Royal Harbour Hotel records telephone calls made to and from our premises for operational, security, and training purposes. This notice explains how we collect, use, and protect call recordings in compliance with applicable UK data protection laws.

2. Purpose of Call Recording

We record calls for the following purposes:

• Ensuring the quality of customer service and staff training

• Resolving queries, complaints, and disputes

• Protecting the security of guests, staff, and the hotel

• Complying with legal obligations and assisting law enforcement where necessary

3. Lawful Basis for Processing

We record telephone calls under the following lawful bases:

• Legitimate Interests: To improve customer service, ensure accuracy, and enhance security

• Legal Obligation: Where required to comply with the law or regulatory requirements

• Contractual Necessity: When processing is necessary for the performance of a contract with you

4. How We Use and Store Call Recordings

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• Calls are recorded and stored securely for a period of 90 days, after which they are automatically deleted unless required for a specific investigation.

• Access to call recordings is restricted to authorized personnel only.

• Call recordings are not used for marketing purposes without explicit consent.

5. Sharing of Call Recordings

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We may share call recordings with:

• Law enforcement agencies upon lawful request

• Regulatory authorities where legally required

• Legal representatives in the case of legal proceedings

We do not sell or share call recordings with third parties for commercial purposes.

Group Bookings

Please inform us before arrival if you are travelling in a group of six of more. We reserve the right to refuse unauthorised groups. We do not accept stag or hen parties. 'Large groups' may be required to provide an additional deposit at check-in, returnable on departure if unaffected.

Valuables

We cannot be held responsible for cash or valuables left in your room or in your car if left in our car park.

Smoking

There is a NON SMOKING and NON VAPING policy in the hotel, and this includes out of the windows. If you do smoke or vape then you will be charged £500 and will also be asked to leave the hotel, forfeiting any payments or deposits made.  You may smoke in the hotel garden to the rear of the property.

If you are in a balcony room you may smoke or vape on the balcony. If you are going to smoke on the balcony please ask for an ashtray. Please do not throw your cigarette butt into the road below, 

Front Door Policy

You will either be given a front door key or an access code for coming and going. Please ensure that you close the front door securely on your way in and out. Failing to do so will not only compromise the safety of the building, and that of you and your fellow guests and staff but it will also incur a £150 surcharge on your bill.

Force Majeure

The Royal Harbour Hotel cannot accept responsibility or pay any compensation where the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

General Information

Although every effort has been made to ensure the accuracy of the information set out on our website and marketing campaigns, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured on our website or email campaigns or otherwise at any time. .

All details are correct at time of going to print, however may be subject to change from time to time.

For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit The Royal Harbour Hotel's liability for the death or personal injury of any person caused by the negligence of The Royal Harbour Hotel or its employees, servants or agents or to attempt to exclude or limit The Royal Harbour Hotel's liability in any manner which would be unlawful.